Shipping policy

Shipping Policy

Where we ship
We currently ship to addresses within Canada only. We can't ship to PO Boxes at this time.

Processing time
Orders are processed and shipped within 2-3 business days of payment (Monday to Friday, excluding Canadian statutory holidays). Orders placed on weekends or holidays are processed the next business day. If we expect a delay, we'll email you.

Shipping rates

  • Free shipping on orders of $75 CAD or more (calculated on your merchandise subtotal after discounts, before taxes).
  • Orders under $75 CAD shipped at a flat rate of $12 for the first item and $7 for each additional item. Rates are calculated at checkout. The exact cost is shown at checkout before you pay.

Delivery time
Once shipped, delivery typically takes 5 business days via different carriers operating in various provinces. Delivery times are estimates, not guarantees. Remote areas may take longer.

Tracking
You'll receive a confirmation email with tracking information when your order ships. If you haven't received it within 3 business days of ordering, check your spam folder or contact us.

Address accuracy
Please check your shipping address carefully at checkout. We can update an address only if your order hasn't shipped yet. If a package is returned to us because of an incorrect or incomplete address, we'll contact you, and re-shipping costs will be your responsibility.

Lost, delayed, or damaged packages

  • If your tracking shows no movement for 7 business days, contact us and we'll investigate with the carrier.
  • If your order arrives damaged or incorrect, contact us within 7 days of delivery with your order number and a photo of the item and packaging. We'll send a replacement or issue a refund at no cost to you.

Taxes
Applicable GST/HST/PST is calculated at checkout based on your delivery province.

Returns & Refunds Policy

Return window
You may request a return within 14 days of delivery.

Before you buy: check your fit
Our bags are compatible replacements, so fit depends on your vacuum's model. Please confirm your model number against the product listing before ordering. If you're unsure, contact us first and we'll help you find the right bag.

Eligible returns

  • Unopened items: Packs must be unopened, unused, and in original packaging.
  • Opened items that don't fit: If you opened a pack and the bags turned out not to fit your vacuum, we'll accept the return, subject to a flat $5 CAD restocking fee, deducted from your refund. Bags must be unused (not installed and run), and you may need to show the fit issue (e.g. your model number, or a photo).

Non-returnable items

  • Bags that have been used or have visible dust or debris
  • Items returned after 14 days
  • Items damaged by the customer after delivery
  • Final-sale items, if clearly marked as such

How to start a return

  1. Email us via the Contact Us page within 14 days of delivery with your order number and the reason for the return.
  2. We'll reply with approval and return instructions. Please don't send anything back without approval, as unauthorized returns may not be accepted.
  3. Pack the item securely and ship it to the address we provide.

Return shipping

  • If we made the error (wrong item shipped, or item arrived damaged or defective), we'll cover return shipping or send a prepaid label, and replace or refund the order in full.
  • For all other returns (including wrong-fit purchases and change of mind), the customer pays return shipping. We recommend a tracked service, since we can't refund items lost in transit back to us.

Refunds

  • Once we receive and inspect your return, we'll email you the outcome.
  • Approved refunds go back to your original payment method within [5-10] business days (your bank may take additional time to post it).
  • Original shipping charges are non-refundable, except when the return is due to our error.
  • The $5 restocking fee applies only to opened, wrong-fit returns.

Exchanges
If you ordered the wrong bag, the fastest route is to return it per the above and place a new order for the right one.

Cancellations
We can cancel an order if you contact us before it ships. Once it has shipped, please follow the return process.

Questions?
Visit our Contact page to send us a message and we will reply to your inquiry as soon as possible.